Snaplabel Privacy Policy
Snaplabel ("the app") is a label printing app for iPhone made by Sylvan Zhang ("we", "us"). This policy explains what happens to your information when you use the app.
The short version
- We don't collect your data. The app has no account, no sign-in, no ads, no analytics and no tracking, and it contains no third-party SDKs.
- Your labels stay on your iPhone. We don't run servers and the app doesn't upload your labels, photos or settings anywhere.
- Bluetooth is used only to connect to your label printer.
- Purchases are handled by Apple. We never see your payment details.
- We only receive something if you email us. The app can prepare a problem report, but nothing is sent unless you review it and send it yourself from your Mail app.
Information stored on your device
The app stores the following only on your iPhone, inside the app's own storage:
- Labels you create, including text, dates, QR code and barcode contents, numbering settings, and the icons, borders and fonts you choose.
- Photos you add to labels. You pick them with the iOS photo picker, so the app only receives the photos you choose; it does not get access to the rest of your photo library. Imported photos are resized and stored in grayscale for printing.
- Background-removal results. Background removal runs entirely on your iPhone using Apple's on-device Vision framework. Your photos are not uploaded.
- App settings, such as paper sizes, print density, your last connected printer, and whether you've dismissed certain tips.
- If you use the Home Screen widget, the labels you choose for the widget are shared between the app and its widget through an on-device App Group container. This data does not leave your iPhone.
We cannot see or access any of this information.
Backups. Like other app data, this information may be included in the backups of your iPhone that you control (for example, iCloud Backup or a backup to your computer). Those backups are managed by Apple and by you, not by us. Deleting the app removes its data from your iPhone, but it does not remove copies that already exist in your backups.
No cloud sync. The app does not sync your labels to any server operated by us or by anyone else.
Bluetooth
The app asks for Bluetooth permission the first time you choose to connect a printer. Bluetooth is used only to:
- scan for nearby Bluetooth Low Energy devices so the app can show you supported label printers (devices that aren't recognized as supported printers are not shown),
- connect to the printer you select, read basic printer status where the printer provides it, and send print data to it.
The app remembers the identifier that iOS assigns to your last printer so it can reconnect automatically. This identifier is generated by iOS, stays on your iPhone, and is never sent to us. The app does not use Bluetooth to determine your location and does not request location access.
Permissions
The app requests only Bluetooth access. It does not request access to your location, contacts, camera, microphone or full photo library.
Network use
The app itself makes no network requests. The only times information leaves your iPhone in connection with the app are:
- App Store purchases and restores, which are handled by Apple (see "Purchases" below).
- Emails you choose to send (see "Problem reports and support emails" below).
- Links you choose to open, such as this privacy policy, which open in your web browser.
You can use the app, including printing over Bluetooth, without an internet connection.
Purchases
Snaplabel Pro is an optional one-time in-app purchase. Purchases, restores and refunds are processed by Apple through the App Store. We do not receive your name, Apple Account details or payment information. The app checks whether you own Pro using Apple's StoreKit on your device. Apple's handling of this information is described in Apple's privacy policy.
Problem reports and support emails
If you choose to report a problem, tell us a printer works, or request a printer model, the app prepares a report that you can read in full before anything is sent. The report may include:
- the app version, iOS version and iPhone model,
- the printer model, its support level in the app (for example, Beta) and its firmware version if the printer provides it,
- the paper size and type, print density, the last print result or error code, and the size of the last printed image,
- the description you type,
- a preview image of the current label, only if you turn on "Attach label preview" (off by default).
When you tap Send, the app opens your iPhone's Mail app with the report filled in. Nothing is sent until you send the email from Mail. You can also copy or export the report instead; copying or exporting does not send anything.
If you email us, we receive your email address and whatever you include in the email. We use this only to answer you and to fix problems in the app. We don't sell it, share it with anyone, or use it for advertising. We keep support emails only as long as needed to resolve your request and to improve printer support, and we'll delete your emails on request.
Crash reports from Apple
If you have chosen in iOS Settings to share analytics with app developers, Apple may provide us with crash reports and related diagnostic information about the app. This information is collected by Apple under Apple's privacy policy and is provided to us without your name or contact details. We use it only to fix bugs. You can turn this off at any time in iOS Settings under Privacy & Security > Analytics & Improvements.
Children
The app is not directed to children under 13, and we do not knowingly collect personal information from children. Because the app does not collect personal information, a child's use of the app does not send us any information. If a child emails us, we will delete the email on request from a parent or guardian.
Your choices and rights
- You can delete individual labels in the app, or delete the app to remove all of its data from your iPhone.
- You can turn off Bluetooth access for the app at any time in iOS Settings.
- You can ask us to delete any emails you have sent us by writing to snaplabel.support@gmail.com.
We do not sell or share personal information, and we do not use it for targeted advertising. Depending on where you live (for example, California or the European Union), you may have rights to access or delete personal information we hold about you. In practice the only personal information we may hold is the support email you chose to send; contact us and we will help.
Third parties
The app contains no third-party analytics, advertising or tracking code. It includes open-source components and icon and font assets whose licenses are listed in the app under Settings > Acknowledgements; these components do not collect or transmit data.
This page is hosted by GitHub Pages (GitHub, Inc.). When you visit it, the host may process technical information such as your IP address under its own privacy policy. We do not add analytics to this page.
Snaplabel is not affiliated with NIIMBOT or Phomemo. Brand names are used only to identify compatible printers.
Changes to this policy
If we change this policy, we will update this page and the effective date above. If a future version of the app changes how data is handled, we will update this policy before that version is released and describe the change in the App Store release notes.
Contact
Questions about privacy: snaplabel.support@gmail.com